Account Setup

Message Science supports direct customers and agency customers.

Direct customers

Direct customers have one default group. Users can manage resources inside their customer scope according to their assigned role.

Agencies

Agencies organize work into sub-accounts. Each sub-account is backed by a group in the data model.

Sub-accounts can be:

• agency_paid: usage rolls up to the agency billing owner.
• direct_pay: the sub-account owner pays directly and is scoped only to that sub-account.

Admins

Admins can see all customers and are responsible for quotas, operational review, and exception handling in v1.