Message Science LLC — Privacy Policy
Effective date: May 28, 2025
Your privacy matters. This Privacy Policy explains how Message Science LLC ("Message Science," "we," "us," or "our") collects, uses, discloses, and safeguards information when you access or use our email mailbox software-as-a-service platform, websites, mobile apps, and related services (together, the "Service"). By using the Service, you agree to the practices described below. If you do not agree, please do not use the Service.
1. Information We Collect
| Category | Examples | Source |
|---|---|---|
| Account Data | Name, postal address, company, email, phone number, user ID, authentication credentials | Provided by you during sign-up or profile updates |
| Payment Data | Last four digits of card number, expiration date, billing address (full card data is handled by our payment processor) | Provided by you; stored by processor |
| Email Content | Messages, attachments, folders, metadata | Created or imported by you |
| Usage Data | Log files, IP address, browser type, device identifiers, timestamps, clickstream | Collected automatically |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics cookies, web beacons | Collected automatically with consent where required |
| Support Data | Chat transcripts, tickets, feedback | Provided by you |
We do not knowingly collect information from children under 13 (or the applicable age of digital consent). If we learn that we have, we will delete it.
2. How We Use Information
We process information to:
- Provide and maintain the Service: create accounts, route and store email, ensure delivery, and back up data.
- Improve and develop features: analyze usage, test, troubleshoot, and enhance performance.
- Ensure security: detect fraud, spam, abuse, and security incidents.
- Communicate with you: send transactional emails, respond to requests, and provide customer support.
- Marketing with consent: send newsletters or promotions; you can opt out any time.
- Comply with law: meet legal, tax, and regulatory obligations.
Legal bases (where the GDPR applies) include performance of a contract, legitimate interests, consent, and compliance with legal obligations.
3. Sharing and Disclosure
We do not sell or rent personal data. We may share information:
- Service providers: payment processors, hosting, analytics, and customer support partners under contracts requiring confidentiality.
- Business transfers: in connection with a merger, acquisition, or asset sale.
- Legal requirements: to comply with subpoenas, court orders, or other lawful requests, or to protect rights, property, or safety.
- With your consent: if you explicitly authorize disclosure.
4. International Transfers
Servers may be located in the United States and other countries. When we transfer personal data outside its country of origin, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to ensure adequate protection.
5. Data Retention
We keep personal data only as long as necessary for the purposes described in this Policy, including backups, dispute resolution, and compliance with legal obligations. Email content is retained until you delete it or your account terminates; backups may persist for up to 30 days.
6. Your Choices and Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete personal data.
- Object to or restrict processing.
- Port data in a structured, machine-readable format.
- Withdraw consent at any time.
- Lodge a complaint with a supervisory authority.
Submit requests by emailing privacy@messagescience.com or through account settings. We may verify your identity before responding.
Marketing Opt-Out
Click the "unsubscribe" link in promotional emails or adjust preferences in your account. Transactional and essential communications will still be sent.
7. Security
We employ industry-standard administrative, technical, and physical safeguards, including encryption in transit and at rest, role-based access controls, vulnerability management, and regular security audits. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We use:
- Essential cookies: necessary for authentication and core functionality.
- Preference cookies: remember settings such as language.
- Analytics cookies: help us understand feature usage.
- Third-party cookies: set by trusted partners for limited analytics or support.
You can disable cookies via browser settings, but parts of the Service may not function correctly.
9. Third-Party Links
The Service may contain links to third-party sites. We do not control and are not responsible for their privacy practices. Review their policies before providing information.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be announced via email or an in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
11. Contact Us
For questions, requests, or concerns:
Message Science LLC MessageScience.com/contact